1 Message
Over Billing issue and early termination
I renew my contract with Xfinity wit $65 estimated bill monthly including equipment rental charges, but they charged me $90.58 every month under the name of promotion will be activate next month. I called customer service multiple time and they told me something glitch in the system and will be fix next month. I called again ask about disconnect the service and without early termination fees and they told me yes, but now i see termination charges $162 on my account. I have confirmed contract with me and showing $65 but now agent can not find in the system. I am sick and tired of this customer care with paying extra monthly charges for 8 month and now early termination charges. Worst service ever I deal with. [Edited: "Solicitation"]. You will save money in long run and peace of mind.
XfinityEricB
Official Employee
•
2.3K Messages
7 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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