Over billing after the cancellation of Cable and Cable Box was returned to the Xfinity Store at Blaine Minnesota

user_yz8iw2 Hello there! Thank you for sharing your experience with us about the account and billing trouble after returning the cable box last month. I'm sorry that the account was not updated correctly, but you found the best team to help you with resolving the trouble. When the cable box and accessories were returned, should the account have been closed as well? I am wondering if the order confirmation was for the return of the equipment alone. I would love to dig into this and make sure that we have everything corrected. 

Since this is specific to your account can you please send us a direct message with your name and service address? 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514