Visitor
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1 Message
Over Billed
I spoke to a rep on the phone a few weeks ago about being charged $100 for a tech fee. The rep said this was being waived as I was never informed of a charge taking place. Even through all of that I was still billed the additional $100, which is beyond frustrating. I would greatly appreciate yall sticking to your word on waiving the fee.
XfinityDena
Official Employee
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4.2K Messages
3 hours ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for with your bill down to making sure your billing is correct. Please send me a direct message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @dkaram26
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area
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