2 Messages
Over $200 in already returned equipment fees
This is absolutely ridiculous as I see we are not the only people experiencing this and a lot of people are! This is a class action lawsuit waiting to happen. Fix your system and process!
We returned equipment to UPS and the charge is still on our bill. Over $200 of fees for equipment service we never had - that is FRAUD. Talking to the Digital Assistant was useless as he tried to upsell me the entire 45 MINUTES I was trying to have this issue fixed and it is still NOT fixed. $39 credit and the equipment charges STILL on the bill. What the heck? This is what we get for being a long time customer!?
That is hardly fair. I want the entire amount owed plus removal of the equipment we haven’t had in two years. I’ve about had it!
XfinityWilliam
Official Employee
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1.2K Messages
8 months ago
Hello user_bg9cl8. We can take a look at your billing concern with the equipment fees being on there.
Will you please send our team a direct message with your full name and full address?
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user_bg9cl8
2 Messages
8 months ago
Unacceptable resolution! I’ve now switched OFF auto pay and Paperless statements so I can scrutinize my bill. Who knows when the next mystery charge creeps up. Scammers.
The inactive equipment is STILL on my bill.
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user_xe9qpx
1 Message
4 months ago
i’m currently having this issue too and i have spent hours trying to get it resolved. i never even opened the box. i went into a comcast store. the invoice just keeps going up, it’s over $300 now. i wanted to start my service on 12/24 and with that being so close to the holidays i had it shipped in advance because an employee confirmed that i would not be charged until i activated the equipment on my end. i havent even used the internet at all because there is no option to activate the equipment because its showing as over $300 past due. i just moved and i work from home and im a fulltime student. im so stressed out because of this that i cant even eat, the term ends in a few days and i cant even study now or take my exam.
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