2 Messages
Over $200 in already returned equipment fees
This is absolutely ridiculous as I see we are not the only people experiencing this and a lot of people are! This is a class action lawsuit waiting to happen. Fix your system and process!
We returned equipment to UPS and the charge is still on our bill. Over $200 of fees for equipment service we never had - that is FRAUD. Talking to the Digital Assistant was useless as he tried to upsell me the entire 45 MINUTES I was trying to have this issue fixed and it is still NOT fixed. $39 credit and the equipment charges STILL on the bill. What the heck? This is what we get for being a long time customer!?
That is hardly fair. I want the entire amount owed plus removal of the equipment we haven’t had in two years. I’ve about had it!
XfinityWilliam
Official Employee
•
1K Messages
3 months ago
Hello user_bg9cl8. We can take a look at your billing concern with the equipment fees being on there.
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
user_bg9cl8
2 Messages
3 months ago
Unacceptable resolution! I’ve now switched OFF auto pay and Paperless statements so I can scrutinize my bill. Who knows when the next mystery charge creeps up. Scammers.
The inactive equipment is STILL on my bill.
0
0