Visitor

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1 Message

Friday, May 8th, 2026 4:52 PM

outtage was to long need credit

had an outage last night from 130pm eastern time ti  about 3am.   I am looking for credit for this est. Time

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Expert

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117.8K Messages

7 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.5K Messages

7 hours ago

 

Pop1933 - Hello, and thank you for joining us here on the Forums. We’re really glad you’re here. No one like a service interuption including me. It’s certainly not the experience we want for you. To request a credit for the interruption, you can use the Xfinity Assistant (chat bot). Simply type “interruption credit”, and it will guide you through the request process for any qualifying interruptions within the last 90 days.

Request a credit from the Xfinity Assistant

 

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