Good afternoon, @user_ptk562 ! I'd be happy to look into that for you.
To better understand what's going on, can you provide a few more details? For example:
Are you being billed for Xfinity Home Internet, Xfinity Mobile, Xfinity Home Security, TV service, or another service you don't recognize? Is this on a current account or a previously disconnected account? Is the charge appearing on your monthly bill, credit card, or bank account?
The more information you can provide, the better I can help determine what may be causing the charge and what steps should be taken next. 💙
XfinityRichard
Official Employee
•
3.4K Messages
1 hour ago
Good afternoon, @user_ptk562 ! I'd be happy to look into that for you.
To better understand what's going on, can you provide a few more details? For example:
Are you being billed for Xfinity Home Internet, Xfinity Mobile, Xfinity Home Security, TV service, or another service you don't recognize?
Is this on a current account or a previously disconnected account?
Is the charge appearing on your monthly bill, credit card, or bank account?
The more information you can provide, the better I can help determine what may be causing the charge and what steps should be taken next. 💙
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