Visitor
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3 Messages
Outstanding balance
Already stopped service but there is still outstanding balance. There is no billing statements to explain how it comes out from nowhere.
Also couldn’t find an agent even in business hour, disappointed customer experience.
XfinityMarshante
Official Employee
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629 Messages
4 hours ago
Hello @user_a0xbgy, thank you for taking the time to leave a post. I understand how frustrating it can be to receive a bill without a clear explanation of the charges. Let’s take a closer look and see what we can clarify for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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