Outrageous Billing

My name is [Edited: "Personal Information"] and I've been an Xfinity member for a years. I watch the same channels, mostly in the 400's. And yet I have all these channels I do not watch or want. I keep seeing my bill go up that is currently over $325 a month. I pay more now that a year ago and I have fewer services, like a home phone. I called to discuss my bill. After being passed around to 3 different people, because Xfinity could not explain my bill, I was told that we pay our Xfinity bill in advance. So after being away for 6 months, coming back and getting a bill for over $540 was ridiculous! Xfinity get with the times. Charge folks for the services they want and what they consume, WHEN THEY CONSUME IT.

I know this message is just wasted words and It is time to cut the cord. Drop Xfinity completely. Frontier is offering Internet speed at 500 for $39.99. Paying for my other apps, my tv watching experience will be less than $90 a month.

Responses

tbill1

Contributor

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672 Messages

2 years ago

My bill went from $244 to $277 while under contract-which ends this month. Being a 40 year customer, my reward for renewing

another 2 years would result in a $53 increase to $330.

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XfinityGabriel

Official Employee

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2.4K Messages

Hi @user_jw5yjk @tbill1! Thanks for taking the time to contact XFINITY over our forums page for help with the billing concerns. As someone who is all about getting the best deal for my service needs, I understand the inconvenience that is caused by seeing bill increases. We are the perfect place to go for help. At Comcast, promotions change frequently and offer savings with and without 1 to 2 and sometimes 3-year term agreements. However, promotions also vary by location. Did you know that we provide convenient self-service option to check on what most up-to-date promotions are available at your location? It's really a time saver. Here is a great link as a shortcut to check on what promotions are available at your location. https://www.xfinity.com/learn/offers?CMP=nav_shop_myxfinity_re All you have to do is enter your address and sign in to update your plan. Please let us know if this helps.

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2 years ago

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XfinityAlyssaA

Official Employee

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2K Messages

2 years ago

Good afternoon @user_jw5yjk, and thank you for reaching out on our Community Forums. We are sorry to hear about your bill concerns and that your bill is continuing to rise. I'm also sorry to hear about the frustrating phone experience being passed around to several agents, I know how frustrating that can be. This is not how we want any of our customers to feel and assure you our team will do what we can to help turn things around. We'd be happy to look into current offers to see how we can help lower your bill. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_jw5yjk

Outrageous Billing

tbill1

XfinityGabriel

XfinityAlyssaA

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