outrageous bill

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_57f798

Thanks for reaching out to us, we do apologize for any inconvenience. We always recommend jumping on the Xfinity app where you can review the last 12 months of detailed billing statements which will list any changes that came to your billing.

But you've reached out to the right team that can help you look for a better price for the services you love and need, and I can also help clear up the unreturned equipment notification that you're getting on your account.

To get started go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message