Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_xe9uqr
1st Topic
1st Like

2 Messages

Thursday, June 27th, 2024 5:39 PM

Outrageous bill increase

My internet is set to increase 40% which is totally unacceptable.  If something can't be done, I'm definitely looking into other options.

Question

 • 

Updated 

2 months ago

61

2

Was this helpful?

Accepted Solution

XfinityKei

Official Employee

 • 

1.1K Messages

5 months ago

Hello @user_xe9uqr You've come to the right place for help with your bill. Please meet me in a direct message for more help! Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

0

user_5g5c7c

1 Message

2 months ago

Hi I am having the same issue. My bill is no longer within my budget and I need to DM someone to assist. I can’t find the DM icon anywhere on this site

1

0

XfinityJamesC

Official Employee

 • 

1.7K Messages

Greetings, @user_5g5c7c! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here