Outrage. 12/5/24 I want credit.

I had a outage on December 5. I want some type of credit for not having cable tv for sometime. I have been calling. I only get a link to an auto bot. I cannot talk to an agent. It's very frustrating. Could you please rely back and give me my credit to one of your loyal customers?

Responses

EG

Expert

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111.1K Messages

6 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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2.5K Messages

6 months ago

Thank you for your feedback and for joining the Xfinity Forums community,

Rebeccah2010. You've reached the right team for help. No one likes service interruptions including us. If you were affected by a recent service interruption, you may be eligible for a credit to your account. To get started, check your eligibility for a credit on the credit request page. If your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically. To check to see if you are eligible for a credit from a recent interruption:

Navigate to the Support Page.

Scroll down to the Interruption map and credit.

Click Check credit eligibility.

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Billing

Rebeccah2010.

Outrage. 12/5/24 I want credit.

EG

XfinityThomasA

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