Outages

Question

Requesting bill credits for a prolonged outage and severe customer service delay. My service went completely down for 2 full days due to an external outage, and it took 48 hours just to get a technician dispatched to my home. To make matters worse, I had to spend 3 hours on the phone with customer support trying to get this sorted out. Because of the severe inconvenience and the total loss of service, I am requesting: A prorated bill credit for the 2 days my services were completely offline. A customer service inconvenience credit for the 3 hours spent trapped on phone support. Please review my account history to verify the outage dates and apply these adjustments to my current billing cycle. Thank you.

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

user_odqzrt Thank you for letting us know about the recent issues you've had with your Xfinity service. I work from home and understand how important it is to have a reliable connection. You can use this link to request a credit for any time you were experiencing service issues and it will be applied to your next bill.

Billing

user_odqzrt

Outages

EG

XfinityEmilyB

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