Good afternoon KTC50. I would be happy to assist you if you still need help. I do see your reply to @EG stating you might be all set. Please let me know if you do still require assistance.
Awesome, I'm happy to hear you were able to find the help you were looking for! For future reference, you always have the option to request a credit through the Xfinity Assistant when issues occur. Feel free to reach out anytime if you need assistance in the future or have any questions that need answering! I hope you have a fantastic weekend!
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
•
123.1K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
0
XfinityJon
Official Employee
•
2K Messages
6 hours ago
Good afternoon KTC50. I would be happy to assist you if you still need help. I do see your reply to @EG stating you might be all set. Please let me know if you do still require assistance.
0
0
KTC50
New Poster
•
6 Messages
5 hours ago
Nothing further on this is needed
1
0