outages - explanation and credit

Hello - we had 2 unplanned outages in hercules, ca, 94547. 5/21 from 12:14 to 12:51, and 5/30 from 2:17 to 2:47 - the entire xfinity infrastructure at our place was out: tv, internet. It came back all on its own. There was no power outage. At the very least I'd like a small credit for these, but it would be great if they didn't happen at all. Any comments? 

(I saw an earlier post similar to this with different date/times - the response was to send a DM to xfinity support. So I did also and quickly received a response that I need to be invited to do so first. It might make sense to pin that general note. It was suggested that my signing up here I have agreed to the T&C. That is quite possibly true, however I have signed up to community support/forums for tens (if not more) of companies each with a different set of T&C - it is totally unreasonable to expect a customer/client to remember each one. which is why I suggested a pinned note. Anyway...)