Outages and refunds

There have been so many outages I can't even count how many! Xfinity chat is a joke and when the 800 number is called they have no idea what is going on and read the same garbage script over and over again. I have reported them to FCC and hoping something will be done. I shouldn't have to pay for a full month's bill every month when I only have internet sporadically. So tired of their [Edited: "Language"]!!! Looking into AT&T Fiber which a lot of my neighbors have switched to. Xfinity has become one of the worst providers of any kind of service.