2 Messages
Outage reimbursement
My Internet went out at 9:30 last night(9/24/23) on a Sunday not that big of deal, but I work nights so during the week i work from home and it would be. It's also didn't come on this morning till 7am(9/25/23) an hour and a half after my boyfriend was supposed to be on working. After the app said we are working on the outage should be done about 10:55pm on the 24th, by that time it did not come on and they didn't give another time or reasoning.
XfinityBillie
Official Employee
•
3.4K Messages
2 years ago
@user_0299fb We appreciate your time reaching out to us here on our Xfinity Forums. I know how important it is to stay connected and would be happy to see what's happening with your services. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
EG
Expert
•
110.6K Messages
2 years ago
The concern is not "accessibility / disability" help related................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0