1 Message
Outage refunds
Hi, multiple outages have occurred on my wifi in the past pay period. Please refer to my account for times and dates, and apply the refunds accordingly. Thanks in advance and let me know if you have any questions.
1 Message
Hi, multiple outages have occurred on my wifi in the past pay period. Please refer to my account for times and dates, and apply the refunds accordingly. Thanks in advance and let me know if you have any questions.
XfinityChristy
Official Employee
•
2K Messages
1 year ago
@mcmahanbun Thank you for reaching out via our Xfinity Community Forums and would love to look into this further with you to make sure that the appropriate adjustment for the time you were without services is applied. Please send us a DM to XfinitySupport with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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