Visitor
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1 Message
Outage rebate
Just trying to get the rebate for the recent icestorm outage. No internet from 1/24 through 2/21. The outage page only lets me select a one week period. I don't want to select a week, and only get that rebate, and not any of the other weeks. Should I just do one week at a time? Probably a simple answer, but the chat bot is pretty much useless.
XfinityAldrik
Official Employee
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2.4K Messages
18 hours ago
Thanks for reaching out @user_05395n! I know I personally would want to be credited for the full amount of time my services were impacted.
Could you please send our team a direct message with your full name and full address? Our team can assist with crediting your account. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityMartyR
Official Employee
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3K Messages
15 hours ago
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