Contributor
•
32 Messages
Outage from 8/11 - 8/24
I had an internet , and tv outage from 8/11 @ 11 am until 8/24 @ 5:15 pm
The app will only let me claim a 7 day outage? And a $5.00 credit? For 13 days?
My bill per month is over $200.00 / month
Contributor
•
32 Messages
I had an internet , and tv outage from 8/11 @ 11 am until 8/24 @ 5:15 pm
The app will only let me claim a 7 day outage? And a $5.00 credit? For 13 days?
My bill per month is over $200.00 / month
XfinityJustinC
Official Employee
•
2.5K Messages
8 hours ago
Hello, @user_wo95nt thank you for reaching out over Xfinity Forums. I completely understand the concern with the service interruption lasting 12 plus days, and when attempting to try to get credits applied only giving the low amount. I'd definitely like to assist with service/billing concern. To confirm, when attempting to the self-service credit that is through the Xfinity Assistance outlined here, correct: https://www.xfinity.com/support/articles/credit-xfinity-assistant ?
3
0
XfinityMartyR
Official Employee
•
3.6K Messages
5 hours ago
0
0