Kestenn's profile

New Poster


1 Message

Thu, Feb 18, 2021 5:00 AM

Outage during February storm

All my devices were out from 2/15 Monday 2am to 2/17 Wednesday PM. Why is my account ineligible for any credit like other people Iknow?



Official Employee


64 Messages

2 m ago

Good morning, and thank you for taking the time to reach out to us through our online Communities page for assistance with your credit inquiry! I'm glad to see that your service has been restored after the recent interruption! Working from home and having two kiddos trying to do distance learning from home as well, I understand how vital internet has become in recent times! I would be more than happy to look into your credit request further for you today! 


To get started, please send me a private message and include your first and last name, and I'll be glad to help. To send me a Private Message, please click my name “ComcastMacey” and click “Send a message”.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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