New Poster
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1 Message
Outage Credits Due to Recent Texas Weather
Hello. Due to the extreme weather that was experienced in Texas, my family and I were not able to access our Xfinity internet services. The dates of the interrupted services were 2/15/2021 - 2/17/2021. There has been information gathered stating that outage credits can be given for interrupted services. Is there a credit that could be applied to the upcoming billing statement, given the circumstances? Thank you in advance for a reply.
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ComcastAlyssa
Official Employee
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213 Messages
4 m ago
Good morning @Peafunk45 and thank you for reaching out to our Digital Care Team regarding your credit inquiries. We hope you and your family are staying safe and warm during this time. To help with your bill questions further, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
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