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user_dx0s20
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2 Messages

Tuesday, April 14th, 2026 9:35 PM

Outage Credit

The outage for April 13th through the 14th is not listed here. I'm looking for an outage credit. [Edited: "Personal Information"]

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4 hours ago

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EG

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117.4K Messages

4 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAlyssaA

Official Employee

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2.5K Messages

4 hours ago

Good afternoon @user_dx0s20, and thank you for reaching out to us on our Community Forums—we appreciate you contacting us. We can certainly assist with applying a credit for the service interruption you experienced.

To get started, please send us a Direct Message with your full name and the service address associated with the account. Once we have that information, we’ll be happy to review the details and assist further.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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