2 Messages
Outage credit
Has anyone successfully gotten a credit for outages? My service has been down 12/14, 12/13, 12/7 and 12/1 (twice) for hours at a time. However my account says I’m not eligible for a credit. Anyone have any advice? Doesn’t seem like I should be paying full rates for a service that doesn’t work 5 times so far this month alone.
EG
Expert
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114.9K Messages
15 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQue
Official Employee
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295 Messages
15 hours ago
To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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