1 Message
Outage Credit
I would like to request an outage credit as the internet was down since 4AM, I have had to use my mobile hotspot in order to complete documentation for work that is using up my services data.
1 Message
I would like to request an outage credit as the internet was down since 4AM, I have had to use my mobile hotspot in order to complete documentation for work that is using up my services data.
XfinityAmandaB
Official Employee
•
1.4K Messages
11 days ago
@Sath.S We have started a simplified interruption adjustment experience for all our customers who qualify.
To qualify for this adjustment once services are restored please log into our awesome website:
https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https%3A%2F%2Fwww.xfinity.com%2Fsupport%2Fstatus With this wonderful self-service option, you can be able to tell us about your experience in the Xfinity Status Center. Please follow the prompts all the way through. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help!
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