1 Message
outage credit
On August 1, 2024 my internet service was out for about 2 hours. I was at the airport and remote accessing my home computer at the time. Because the internet went out, I was unable to access files on my home computer before I got on the plane.
I tried requesting a credit but the system said I was not eligible for a credit because it could not find an outage at the time. Fortunately for me, Xfinity sent me a text also to indicate there was an outage. How do I reach someone (not a computer) with the additional information to indicate there was an outage for my credit?
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.1K Messages
3 months ago
@user_0fjov4 I'm sorry to hear you were unable to access your services remotely. To reach someone not on a computer you may call in directly at 800-XFINITY support is available 24/7.
I can also review your service on 8/1 and assist you with a credit through this platform via a direct message.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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