1 Message
Outage credit
Have been a customer for years for cable internet and home security
have been without service july8-14 only given $25 credit this morning (monthly bill is $354!)
neighbor just received a larger credit and has less services
1 Message
Have been a customer for years for cable internet and home security
have been without service july8-14 only given $25 credit this morning (monthly bill is $354!)
neighbor just received a larger credit and has less services
XfinityEmilyB
Official Employee
•
1.7K Messages
4 months ago
@user_a3alb6 Welcome to our community forum! Thank you for bringing this to our attention so we can make sure you're reimbursed for the cost of service during the time you couldn't use it. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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