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user_c6nv9t
1st Topic

3 Messages

Wednesday, June 26th, 2024 2:44 PM

Closed

Outage credit

Is there a limit requesting for outage credit? I tried to request another one but it says "Your account isn't eligible for a credit at this time. Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience."

Question

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Updated 

2 years ago

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Oldest First
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EG

Expert

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117.3K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityGabriel

Official Employee

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3.2K Messages

2 years ago

 

user_c6nv9t, Thanks for taking the time to visit XFINITY for help with the credit request. At Comcast, we strive to ensure that you receive the services that you pay for once the service issues are resolved. Are you still experiencing service issues at this time?

 

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user_c6nv9t

3 Messages

Just got back 30 mins ago. Been out since I got home from work 5hrs ago

2 years ago

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XfinityChristy

Official Employee

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2.7K Messages

 

user_c6nv9t As someone who works from home, I understand the need for a strong connection and do not want to pay for something I am not using either. To take a closer look at your account please send me a direct message with your full name and address.
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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2 years ago

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