Visitor
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2 Messages
Outage Credit
Internet out due to power outage. Out 1/13/24 approx 11am-1/18/24 approx 500pm. Would like credit for this service outage.
Visitor
•
2 Messages
Internet out due to power outage. Out 1/13/24 approx 11am-1/18/24 approx 500pm. Would like credit for this service outage.
XfinityKassie
Official Employee
•
1.7K Messages
1 year ago
@user_4509c1 Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your adjustments while your services were down. I would be happy to assist you with the necessary adjustments. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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