U

Visitor

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1 Message

Tuesday, February 28th, 2023 5:55 PM

Closed

Outage Credit

My internet was out for at least 4 hours today. I work from home, so this caused me to lose 4 hours of work. Your site says that you do not offer credit for maintenance outages, but this is not acceptable. if it were less than an hour I would be willing to let it go, or 2 hours even. but when it's half my day that is unacceptable. 

Contributor

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127 Messages

2 years ago

Hello @user_34e194, thank you for reaching out to Xfinity on our Forums! We appreciate you creating a public post regarding a credit for a service interruption. I would be more than happy to credit your account for the cost of your service during the downtime. To get started, please send us a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 

1 Message

2 years ago

Same exact scenario today—- ended up offering me a whopping 5$ credit.  Luckily this happened as the ALLO fiber trucks are rolling into town.  If it’s the same cost or less there is zero possibility they could be less competent than Xfinity.

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