Hello, @user_d84a44. Thank you for posting to the Xfinity Community Forum to share your experience. We've opened up a feature that will allow you to request credits for your downtime when experiencing these types of service interruptions. To receive a credit for your two-day interruption, please visit: https://www.xfinity.com/support/status, and click the link. Tell us more about your experience in the Outage Tips section at the bottom of the page where it says "You may be eligible for a credit. Check eligibility" click that link. A form launches to determine eligibility for the credit. From there you will simply just answer the questions! Please let me know if this helps.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCChe
Official Employee
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6.9K Messages
2 years ago
Hello, @user_d84a44. Thank you for posting to the Xfinity Community Forum to share your experience. We've opened up a feature that will allow you to request credits for your downtime when experiencing these types of service interruptions. To receive a credit for your two-day interruption, please visit: https://www.xfinity.com/support/status, and click the link. Tell us more about your experience in the Outage Tips section at the bottom of the page where it says "You may be eligible for a credit. Check eligibility" click that link. A form launches to determine eligibility for the credit. From there you will simply just answer the questions! Please let me know if this helps.
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