New Poster
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1 Message
Outage credit
Good morning,
We have been experiencing outages from Monday February 15th to yesterday. Initially it was showing I had full signal but when attempting to access anything we would receive message about no servers. Due to this there was also no cable. Once it was restored it had been very glitchy with pixelation or freezing and I had to reboot several times up until yesterday. I would like to request credit for the time we were out.
Thank you in advance.
Kathleen
We have been experiencing outages from Monday February 15th to yesterday. Initially it was showing I had full signal but when attempting to access anything we would receive message about no servers. Due to this there was also no cable. Once it was restored it had been very glitchy with pixelation or freezing and I had to reboot several times up until yesterday. I would like to request credit for the time we were out.
Thank you in advance.
Kathleen
Responses
ComcastJoeTru
Official Employee
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6.7K Messages
2 m ago
Hi Kathleen. I know how inconveniencing it is when the service you love and rely on isn't working. I am relieved to hear yours has been fully restored. I would like to review your account and credit request for the time you were without service. Please reach out to me via private message and include your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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