Donelle503's profile

New Poster


1 Message

Sat, Feb 20, 2021 4:00 AM

Outage credit

We lost our internet for a week due to an ice storm in the area. I know there was a link for an outage credit and it has been removed at some point. Is there another way to receive a credit for the outage aside from calling?



Official Employee


78 Messages

2 m ago

Hello, @Donelle503, thank you for taking the time to reach out to us! I hope you and your loved ones are doing well and staying safe! Please rest assured, you have reached the right place! I can review the account and assist you with your concerns regarding the credit link as well as look into that credit request. Please send us a private message with your full name to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
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