New Poster
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1 Message
Outage credit- "Tell us more about your experience" missing
I am inquiring about credit for the days I did not have xfinity internet service from 02/15/-02/19
I keep getting the runaround to go to the Service center and look for the "Tell us more about your experience." But that option is no where to be found. I have looked on all over the website and phone app and do not see this option. Please reply with the DIRECT LINK to that option.
Responses
ComcastAshley
Official Employee
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57 Messages
2 m ago
Hi @Joshuahgonzalez, Thank you for reaching out to our forums. I would love to go over your credit concern regarding the days you had service issues. Send me a private message with your full name (and the account holder's name if different from you).
To send me a private message, click on my name, ComcastAshley
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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CoryScherr
New Poster
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1 Message
2 m ago
Josh, I've had the same exact experience today. Beyond ridiculous.
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