Joshuahgonzalez's profile

New Poster

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1 Message

Sat, Feb 20, 2021 9:00 AM

Outage credit- "Tell us more about your experience" missing

I am inquiring about credit for the days I did not have xfinity internet service  from 02/15/-02/19

 

I keep getting the runaround to go to the Service center and look for the "Tell us more about your experience." But that option is no where to be found. I have looked on all over the website and phone app and do not see this option. Please reply with the DIRECT LINK to that option.

Responses

ComcastAshley

Official Employee

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57 Messages

2 m ago

Hi @Joshuahgonzalez, Thank you for reaching out to our forums. I would love to go over your credit concern regarding the days you had service issues. Send me a private message with your full name (and the account holder's name if different from you). 

 

To send me a private message, click on my name, ComcastAshley

I am an Official Comcast Employee.
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New Poster

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1 Message

2 m ago

Josh, I've had the same exact experience today. Beyond ridiculous. 

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