U

Visitor

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2 Messages

Fri, May 7, 2021 7:32 AM

Outage credit request

Would like to get outage credit request for Apr 27, 28 and May 7.

Responses

EG

Expert

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87.2K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Visitor

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2 Messages

Thanks EG. Is this the only avenue to request for outage credit?

Official Employee

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167 Messages

Hello, @user_72554e! We offer many different options for support when requesting account support including credits. This can be done through any of our customer support channels such as; over the phone, chat, forums, etc. Please send us a chat message with your first and last name for further assistance regarding the recent service issues you've been experiencing. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.  

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