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user_76vee7
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Visitor

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1 Message

Wednesday, July 2nd, 2025 2:23 PM

Outage credit “limit”?

There was another unplanned outage yesterday that prevented me from working from home, but when I tried to request a credit the system said I had reached a “limit” for outage credits. That doesn’t make sense; the outage still happened and disrupted my work. How can I request the credit?

Question

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Updated 

3 days ago

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EG

Expert

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111.5K Messages

3 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.3K Messages

3 days ago

 

user_76vee7 I can understand the impact and frustration this has caused, and do apologize that the credit wasn't provided. Our team can help review and credit for the time down for you. We would need some information to do so, if you'd please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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