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user_nq4yjz
1st Topic

3 Messages

Friday, February 2nd, 2024 12:00 AM

Closed

Outage Credit Limit

Cannot submit an outage credit - I get the following message every time that I try to submit it:

Your account isn't eligible for a credit at this time

Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience.

It was out most of the day today (TV, Voice, Internet)...

Question

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Updated 

1 year ago

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XfinityAldrik

Official Employee

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2.2K Messages

1 year ago

Thank you for reaching out to us @user_nq4yjz! When a credit is applied for an interruption the credit amounts to a full day’s worth of service even if the interruption was for a few hours.

 

Just to confirm, have you already requested a credit for this interruption earlier today? If you received a credit earlier today, the full day would have already been credited.

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user_nq4yjz

3 Messages

No - I just tried for the first time today and it will not apply.  I keep getting the error that the limit was exceeded.

1 year ago

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CCJodie

Problem Solver

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1.3K Messages

@user_nq4yjz Gotcha! Are you signed in with the primary username? 

I no longer work for Comcast.

1 year ago

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user_nq4yjz

3 Messages

It assigned me a random username on the support channel.    Primary is <Edited: “Personal Information”>

(edited)

1 year ago

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CCJodie

Problem Solver

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1.3K Messages

@user_nq4yjz Wanted to be sure of that. Okay, let's take a closer look at the account. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

1 year ago

0

XfinityChristy

Official Employee

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2K Messages

1 year ago

@user_nq4yjz Thank you again for working with us to get this issue resolved. If you have any other concerns please feel free to start a new post. 

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