Visitor
•
4 Messages
outage credit intermittent
Over the past few months, I've had a number of service interruptions which have impacted my ability to work. I've resorted to having my hot spot (which costs money) on standby constantly. How do I request a credit, and resolution to this ongoing issue? The first year of the pandemic the connection was rock solid. Thanks.
Accepted Solution
user_4e988e
Visitor
•
4 Messages
4 years ago
Hello - I have signed up for text alerts every time there is an outage so at least I know when they are resolved. What other steps can I take? I believe Comcast knows there is an issue - they did have a crew in my yard a couple months ago replacing lines that were chewed up by squirrels, but they said it was a temporary fix so I believe they still have some action to take.
Thanks
4
0
EG
Expert
•
111.5K Messages
4 years ago
Concern moved here for greater exposure to actual Comcast employees for assistance.
0
0
XfinityNico
Official Employee
•
553 Messages
4 years ago
Hello @user_4e988e, thanks for reaching out for help on our forums! We're sorry to hear that you've been experiencing a connection issue with your internet service. You've reached the right team to help and we can certainly assist with this internet concern. What steps have you already tried to resolve this issue?
2
0