Outage credit assistance

Hello @caramelfyneqt thank you for reaching out on our community forum, I would love to help you with that. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am so glad that we were able to assist you in applying those credits today @caramelfyneqt. If you need any additional assistance in the future feel free to create a new post! 😀