1 Message
Outage but not eligible for outage credit!
We have had nothing but happiness with our Xfinity service for the majority of the last 3 years. However, in the last few months, Xfinity has been having outages in our area and I work from home, so during those times I am unable to complete work. I've typically been able to request a credit online for their outages, but I did for the outage that they had yesterday for 8+ hours in my area and it said I am ineligible! I am a VERY disappointed Xfinity customer not locked in to a contract, so fortunately for me it will be easy to switch if Xfinity keeps dropping the ball.
XfinityEricB
Official Employee
•
1.6K Messages
18 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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