Outage bill credit

Thanks for connecting with us here, @user_e5fj7a. Sorry to hear about the trouble with your service recently. If you are requesting credit for an interruption, and if your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically. You can visit our Status Center: https://www.xfinity.com/support/status. Log in with your Primary Xfinity ID.

• Scroll down to the Tips in case of an outage section.
• Click the Check eligibility link.