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user_2rd35l
1st Topic

2 Messages

Monday, August 5th, 2024 12:24 PM

Outage $50 Credit Hasn't Applied Towrads Bill

Tornado Beryl caused an outage in my area and the xfinity chat bot assistant let me know that I received a $50 credit towards my next bill. The credit hasn't applied and is no where to be seen. I downloaded the transcripts of the chat letting me know I have $50 credit.

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Updated 

4 months ago

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EG

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107.1K Messages

4 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAdrienne

Official Employee

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911 Messages

4 months ago

Hey there, user_2rd35l! Thank you so much for taking to reach out to us here on Xfinity Forums. I am sorry to hear, and typically the credits will show on the following billing cycle. If your bill has cycled, we can certainly take a look into the account. Have you had an additional billing cycle since the conversation?

 

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user_2rd35l

2 Messages

@XfinityAdrienne​ Yes I recently just got billed 3 days ago.

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4 months ago

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XfinityThomasC

Official Employee

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2K Messages

@user_2rd35l 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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user_d0a8mu

1 Message

4 months ago

Want my rebate for wifi outage starting August 5, 2024 

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_d0a8mu Welcome to our community forum! Thank you for reaching out so we can make sure you get a refund for the time you were unable to use your Xfinity service. To get the most up-to-date information, you can always visit our status page or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. You can also use the link to request a credit for service once all issues have been resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 months ago

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