1 Message
Order not canceled and bill not reduced
As my promo rate was expiring I decided to upgrade to the x-class internet available in my area. However when the technician came, he said it was not actually available yet. Now I am being charges very high bill for my original speed and I cannot change to a new promo rate that was offered to me because I still have an in progress order.
I contacted support through chat twice in the past couple days:
On Saturday, the agent said they reduced my bill and canceled pending order. I do not see the bill reduction and order is still in progress.
On Sunday, a different agent said they canceled my order. It is still in progress.
XfinityTony
Official Employee
•
1.3K Messages
2 months ago
Good afternoon, user_07lq4i! I hope you are having a great day. I can definitely look over your account and that order. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
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•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
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