Hey @user_4hfre6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Operational Services and Direct Assistance fee. I would be more than happy to offer my assistance looking into this further for you.
These fees are usually associated with Directory Assistance and Operator Services. An operator can assist with 'billed to Third Person', Billed to Third Station', or 'Collect Person to Person' call types. There is also live operators that can enhanced directory assistance and more. Our 'Use operator services with your Xfinity Voice service' support page has more information.
XfinityDemitrius
Official Employee
•
1.2K Messages
16 days ago
Hey @user_4hfre6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Operational Services and Direct Assistance fee. I would be more than happy to offer my assistance looking into this further for you.
These fees are usually associated with Directory Assistance and Operator Services. An operator can assist with 'billed to Third Person', Billed to Third Station', or 'Collect Person to Person' call types. There is also live operators that can enhanced directory assistance and more. Our 'Use operator services with your Xfinity Voice service' support page has more information.
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