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Only 2 credits for outages allowed? Seriously?
I experienced a number of outages this past February. The most severe occurring on 2/28 where I was without internet for most of the day. My household works from home and this particular instance caused significant inconvenience. It is April and I still cannot request a credit on my bill! Why? Do better Comcast, this policy is not acceptable.
XfinityMarcus
Official Employee
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1.4K Messages
1 year ago
user_4iqgba, thank you for using the Community Forums page. I know how important it is to have working service and the frustration you must have experienced during those service disruptions. We have no issue covering customers during periods of reported service concerns due to factors outside their control. I work from home as well, and know how just how devastating the impact of a service disruption could be. I would be happy to look into the credit you received in relation to this issue. Can you please send us a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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