U

16 Messages

Monday, February 12th, 2024 4:27 AM

Closed

online payment

Cannot make an online payment because everything I click the online payment button on the website

I get access denied. Also the payments page returns 404, meaning that there is no payments support page.

Why is comcast always responding with access denied?

Why is this always happening? Why cant comcast customers make a payment online?

Payment Denied?

This is so frustrating. Access Denied. Access  Denied.  Access Denied.

#18.b22d3e17.1707709498.5e417984

16 Messages

1 year ago

Why is comcast always responding with payment denied?

Why is this happening, only with comcast customers cannot make a payment online?

Payment Denied?

This is so frustrating. Payment Denied. Payment Denied. Payment Denied.

#18.b22d3e17.1707709498.5e417984

Official Employee

 • 

2.2K Messages

user_bba94c Thanks you for reaching out to us for assistance today with your payment concern. Has the payment method you are using had trouble in the past, or is this the first time you are getting the error when trying to make a payment? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

16 Messages

1 year ago

This access denied issues seems universal and has been for a long long time and there has been no discernible change to the website that comcast even cares to even address this problem to make payments.

Note: This comment was created from a merged conversation originally titled access denied

Expert

 • 

110.7K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

16 Messages

1 year ago

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.92d3e17.1710545316.5ae8ebe

This is what I encounter every time, nearly every time, I try to make a payment on the comcast website.

Is there any chance that comcast is doing anything to address this issue?  I'm sure if this problem was as public as the AT&T wireless coverage outage

issue, this problem would be fixed immediately. Unfortunately, this is not the case and it seems comcast ignores captive audiences.

To make it worse, comcast has raised the rates.

A few weeks later comcast claims to have improved service without raising rates.

Note: This comment was created from a merged conversation originally titled access denied
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