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user_c125fc
1st Topic

Visitor

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2 Messages

Friday, November 18th, 2022 6:58 PM

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Online Payment

I have been unable to make a payment. I tried both with a debit card and directly through the bank account and it did not let me. The message given was “we’re unable to process this transaction for the entered amount.”

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Updated 

3 years ago

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XfinityChristy

Official Employee

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2.8K Messages

4 years ago

@user_c125fc Thank you for reaching out via our Xfinity Forums. I am sorry to hear you are having an issue making your payment. Have you been sucess in doing this in the past using on automated systems? Also, when making your payment are you on our app, website or trying to us our IVR by calling in? 

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user_c125fc

Visitor

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2 Messages

@XfinityChristy​ this is the first time doing it online. Before this I had always done it via mail but I wasn’t send a physical mail bill and payment option this month. I was trying to make the payment on the website linked.

4 years ago

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XfinityChristy

Official Employee

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2.8K Messages

4 years ago

@user_c125fc Thank you for that information. I would like to take a closer look at your account and see if there is something there that can  help get to the bottom of this issue.

When you have a moment please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

 

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user_80348c

Visitor

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1 Message

4 years ago

I face the same issue. What was the reason and solution?

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user_df0c99

Visitor

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1 Message

3 years ago

same issue here. Any solution?

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CCJimmy

Problem Solver

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492 Messages

Hello @user_df0c99, thank you for taking the time to reach out to us! We definitely want to help with your payment issue. We do offer a variety of ways to submit a payment. If you go to https://www.xfinity.com/support/articles/pay-your-bill-echat it will cover methods that you're able to use. I just want to check, have you tried to use one of these methods to see if you can successfully make a payment? 

I no longer work for Comcast.

3 years ago

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