online payment process not working

@XfinityGabrielI  I only use the website and not the "my account app.   

Thanks for letting me know. It truly helps. Can you tell me what troubleshooting steps you have tried? Have you tried clearing cache and cookies on your browser to see if that resolves your issue? I have experienced a similar issue before and it did the trick for me actually. Another step to try is to see if you experience the same issue on another browser or another device.

I finally called the 800 number got through and they stated that it was down.  So if they know why don't you know that it is down???  I would think that you should have had that information right away, interesting.

Hmm. That is interesting. I just tried to make a payment to my account on my end on the website and confirmed I am getting the same error message on my end. I should’ve checked this first on my end. I apologize for the inconvenience. What I will do from here is monitor this issue on my end. Once I see that the issue is resolved, I will follow up with you to provide an update. How does this sound?

Good morning, @fedup978. I wanted to follow up with you on being able to log into your account online to view your bill and make a payment. It looks like the site is currently working from my end. Have you been able to gain access to your account since we last chatted? 

Hi there @user_29cc0d! I am sorry to hear that you are having issues with your bill payment feature on your My Account app. Have you attempted to uninstall the app, clearing any history and reinstalling the app to see if this works? 

Thank you for connecting with us here! Have you attempted to clear your cache and cookies and tried again? Have you tried the link shown on the login page without signing in? Here: https://login.xfinity.com/login is the another option by clicking "pay any balance without signing in." Please let me know if it will allow you to process your payment. 

Also, please note that sending unsolicited Direct Messages to us or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you now.