Visitor
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2 Messages
Online Payment Failure
After several attempts to make my payment online always receiving this error message: "Exception Occurred while processing request in CyberSource"
Called customer service and reached billing associate with amazing ease. Then was hit with marketing offers to change my plan. Did not remain on the line to listen to lengthy recording of legal disclaimers about offered plan.
My solution. Turn off paperless billing. Xfinity can now go back to printing bills and processing paper checks.
My question, was this a legitimate error or just a scam to get me to call Xfinity? And, if it was legitimate, what caused it.?
EG
Expert
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114.5K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.2K Messages
3 hours ago
Thanks for meeting us here about your experience, @user_c96598. Sorry to hear it wasn't the best. I know we don't always have time to listen, or it's a bad time all together. However, we like to provide you with the best pricing for your services to ensure you are getting the best value possible. Were you able to discuss the error or the reason you weren't able to access xfinity.com or the Xfinity app? If not, we can assist.
@EG Thank you!
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